1. Introduction

When you use our cleaning or supply services, or contact us through our website, you trust us with your personal information. We take this responsibility seriously and work hard to keep your data safe and private.

This Privacy Policy helps you understand what information we collect, why we collect it, and how we use it responsibly.

2. Information We Collect

We collect information that allows us to provide you with efficient, professional service and clear communication.

2.1 Information You Provide

• Your name and contact details (email, phone number, address)
• Details about your cleaning or supply requests
• Payment information (when applicable)
• Messages or inquiries you send us through forms or email

2.2 Automatic Information

When you visit our website, certain information is automatically collected:

• Browser type and device details
• Pages visited and time spent on our site
• General location (based on your IP address)

This helps us improve the user experience and website performance.

3. How We Use Your Information

We use your personal information only for purposes directly related to your interactions with Bophepa Cleaning & Supplies, such as:

• Responding to your service or quote requests
• Scheduling and confirming cleaning appointments
• Processing payments securely
• Providing after-service support or follow-up
• Improving our website and service quality

4. Sharing Your Information

We do not sell or rent your personal information to anyone. We only share it when necessary to deliver our services effectively, for example:

• With trusted partners like payment processors (e.g., Paystack) for transaction purposes
• With staff members who need the information to complete your service
• When required by law or government authorities

5. Data Security

We take reasonable technical and organizational steps to protect your information from loss, misuse, or unauthorized access.

• Our website uses SSL encryption to protect online forms
• Access to your information is limited to authorized personnel
• We regularly review our data protection procedures

6. Your Rights

You have the right to:

• Request access to the information we hold about you
• Ask for corrections if your details are incorrect or outdated
• Request that we delete your personal information (where legally possible)
• Withdraw your consent for certain types of data use

To exercise any of these rights, please contact us directly using the details below.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a new “Effective Date.”

Your continued use of our website or services after such updates means you accept the revised policy.